Appointments

Ask First

AskFirst: This is an app commissioned by NHS Lewisham Clinical Commissioning Group (CCG) and its successor NHS South East London ICB to help patients get the right healthcare they need at the right time. It has been developed by a local GPs and leading IT company, Sensely.

Using AskFirst App can help patients take more control of their own health.

How To Make An Urgent Appointment?

Urgent Appointments: Appointments that are made on the same day or for the next immediate weekday. This service is provided through Monday to Friday only.

Kindly check Opening Hours for the service.

  • myGP App: This allows our patients to easily book appointments directly.
    (Please download the app from the apple store or google play store).
  • Log in to your account with the GP online system: Patient Access
  • Phone us at 020 7639 0654.
  • Visit the surgery and speak with a receptionist.

Please provide us with the reason for the urgent appointment. This helps to give you to choose the most suitable professional such as the doctor, practice nurse, clinical pharmacist, advanced clinical practitioner, or phlebotomist.

How To Make A Routine Appointment?

Routine Appointments: Appointments that are requested in the next seven (7) days. This service is provided through Monday to Friday only.

Kindly check Opening Hours for the service.

Please provide us with the reason for the urgent appointment. This helps to give you to choose the most suitable professional such as the doctor, practice nurse, clinical pharmacist, advanced clinical practitioner, or phlebotomist.

How To Access To The Online Appointment System?

Manage your appointments via our online service:

Login for Online Services Register for Online Services

How Does Our Appointment System Works?

  • We operate an appointments system for both morning and afternoon surgeries
  • We also have a doctor on duty each morning for problems you wish to have dealt with quickly. It is not a walk-in clinic
  • An appointment is for one named person only
  • Please do not bring other members of your family or request medication or treatment on their behalf
  • Please make sure you book a separate appointment for each member of the family who need to be seen
  • It is very important that you let us know in good time if you do not need an appointment so that someone else may use it.

How To Cancel or Change An Appointment?

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Help from your pharmacy

Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.


Additional Information about your appointment with us
Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Intimate Examinations

During your care, a doctor may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas. We understand that this can be stressful and embarrassing. If this sort of examination is necessary:

  • We will explain to you why the examination is necessary and give you the opportunity to ask questions.
  • We will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
  • We will obtain your permission before carrying out this examination You will be offered a chaperone.
  • At all times we will respect your privacy during the examination and while dressing and undressing.

Your doctor and the nursing staff will be happy to discuss any concerns you have about this.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.